CANCELLATIONS
We are delighted to be your preferred destination, and we understand that unforeseen events may arise, leading you to change or cancel your reservation. Our team is dedicated to providing you with warm and courteous service and is genuinely invested in your satisfaction. Simply let us know of any changes you need, and we will do our best to accommodate your request!
CHARGE: $10.00 Non-Refundable Booking Fee + No Additional Fees
*Remaining Deposit Fee Refunded by Business Check or Camping Credit
CHARGE: $10.00 Non-Refundable Booking Fee + $10.00 Cancellation Fee
*Remaining Deposit Fee Available as a Camping Credit Only.
*Camping Credit Valid for three months; beginning the first day of the new month after cancellation.
CHARGE: $10.00 Non-Refundable Booking Fee + 50% Remaining Deposit Fee
*Remaining Deposit Fee Available as a Camping Credit Only.
*Camping Credit Valid for three months; beginning the first day of the new month after cancelation.
-Standard Reservation; 2 Night Minimum
CHARGE: Forfeit Entire Reservation Deposit Fee (includes $10 Non-Refundable Booking fee)
No Refund or Camping Credit Available (3 Nights or More; Partial Camping Credit available)
-Holiday Reservation; 3 Night Minimum
CHARGE: Forfeit Entire Reservation Deposit Fee (includes $10 Non-Refundable Booking Fee)
No Refund or Camping Credit Available (4 Nights or More; Partial Camping Credit available)
-“No Show” Reservation
CHARGE: Forfeit Entire Reservation Deposit Fee (includes $10 Non-Refundable Booking Fee)
No Refund or Camping Credit Available
We are delighted that you have chosen to stay at our campground! To make your stay as enjoyable as possible, we would like to remind you that we will hold your reserved spot until 12:00 pm the day after your scheduled arrival date. If you anticipate arriving later than noon, kindly inform us in advance so that we can mark your spot as “Arriving Late” instead of “No Show” and ensure it is still available upon your arrival. We don’t want you to lose your reserved spot or any fees paid, so please do let us know beforehand. This policy applies to all campsite rentals, so you can rest assured that your spot is secure.
If your arrival date changes, please let us know daily to ensure your reservation remains intact. Thank you for choosing our park.
We understand the unpredictability of Mother Nature and, unfortunately, cannot offer refunds for “Bad Weather” conditions, such as rain or river fluctuations. However, we do offer the option of camping credit, depending on the timing of your cancellation request and scheduled arrival. Thank you for your understanding.
Contact our office for Major Flooding Exceptions. *Major Flooding = Mandated Evacuation or Park Closure.
If a reservation is modified to exclude a night or campsite, it is considered a cancellation. It is important to note that any modifications made to a reservation may result in extra fees or the loss of a deposit, depending on the date of change and scheduled arrival date.
(see chart)
To request a cancellation of your reservations, kindly contact our office via phone or email. This will enable us to determine the applicable fees and ensure that any refunds due are processed correctly. We appreciate your cooperation in this matter.
Refunds will be issued in the form of a check. Your refund will be sent to you within one week from the date of cancellation.
We are sorry to learn that your reservation was not fulfilled, which can happen sometimes. However, we are here to help you plan your next visit without any worries. If there is anything we can do to enhance your experience and make it more enjoyable, please do not hesitate to let us know.
(see chart)
5455 RIVER RD
NEW BRAUNFELS, TX 78132
Visit KL-On The River in New Braunfels, Texas for a day filled with nature or a riverfront camping adventure. Our serene atmosphere and stunning view of the Guadalupe River will enchant you. Come and experience its beauty!